MURRIELANECO GRAPHIC TEES — SHIPPING POLICY
Effective date: August 2, 2026
Thank you for shopping with MurrieLaneCo Graphic Tees. This Shipping Policy explains where we ship, how shipping charges are calculated, expected processing and delivery times, and what to do if there is a problem with your shipment.
1. SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States. Available shipping options are displayed at checkout based on the delivery address and products in the order. We do not currently offer international shipping.
2. ORDER PROCESSING
Orders are generally processed within 3–7 business days after payment is successfully authorized. Business days are Monday through Friday, excluding federal holidays.
Custom, personalized, made-to-order, and print-on-demand products may require the full processing period. Processing may take longer when:
• the order requires customer approval of a design proof;
• submitted artwork needs correction or clarification;
• an item is temporarily unavailable;
• the order is unusually large; or
• demand is especially high.
If additional information or approval is required, processing may pause until we receive your response. Processing time is separate from carrier transit time.
3. SHIPPING RATES AND FREE SHIPPING
Standard shipping is free on eligible orders with a merchandise subtotal greater than $50 after discounts and before taxes.
Orders with a merchandise subtotal of $50 or less are subject to the shipping charge displayed at checkout. Any available expedited or upgraded shipping method may require an additional charge, even when the order otherwise qualifies for free standard shipping.
Gift cards, taxes, and shipping charges do not count toward the free-shipping minimum. If a return or adjustment reduces the qualifying merchandise subtotal, any applicable original shipping charge may be deducted from the refund to the extent permitted by law and disclosed in our Return and Refund Policy.
4. ESTIMATED DELIVERY TIMES
Estimated transit times are shown at checkout or in the shipping confirmation when available. Delivery estimates begin after the order has completed processing and has been accepted by the carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, natural disasters, service interruptions, address problems, and other events outside our reasonable control may affect delivery.
5. ORDER TRACKING
When tracking is available, we will send a shipping confirmation to the email address or phone number provided with the order. Tracking information may take up to 48 hours after shipment to display movement in the carrier's system.
6. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address before submitting an order. Please contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after production or fulfillment has begun.
If an order is returned because of an incorrect, incomplete, or undeliverable address, we will contact you. Additional shipping charges may apply to resend the package. Original shipping charges, when any were paid, are generally nonrefundable except where required by law or when the error was ours.
7. MULTIPLE PACKAGES
Products in the same order may be produced or fulfilled by different facilities. As a result, an order may arrive in more than one package and on different dates. When available, separate tracking information will be provided for each package. You will not be charged additional standard shipping solely because we divide an order into multiple shipments.
8. DELAYED, LOST, OR MISSING PACKAGES
If tracking has not updated for an extended period or your package has not arrived within the carrier's estimated delivery window, contact us at venzell@murrielaneco.com. Please include your name, order number, delivery address, and tracking number.
If tracking shows “delivered” but you cannot locate the package, first check around the delivery location, with household members or neighbors, and with the carrier. Contact us promptly if the package remains missing. We will help review the shipment and, when appropriate, assist with a carrier claim. A replacement or refund is not guaranteed until the carrier review is completed, except where required by law.
9. DAMAGED OR INCORRECT ITEMS
Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery at venzell@murrielaneco.com. Include your order number, a description of the issue, and clear photographs of the item and shipping packaging. Keep the product and packaging until we provide instructions.
Approved claims will be handled in accordance with our Return and Refund Policy at /policies/refund-policy and applicable law.
10. ORDER CHANGES AND CANCELLATIONS
Please review your order and shipping address carefully before checkout. Cancellation or modification requests are not guaranteed, particularly after a custom item has been approved, production has begun, or the order has entered fulfillment.
For additional terms governing orders and purchases, see our Terms of Service at /policies/terms-of-service.
11. CONTACT US
Questions about shipping may be directed to:
MurrieLaneCo Graphic Tees
Email: venzell@murrielaneco.com
Phone: 858-898-7726 619-701-0972
Mailing address: 2536 Pennington Lane, San Diego, CA 92139
Website: https://murrielaneco.com
We generally respond to customer-service inquiries during regular business days.
